214-577-4551

Warning Signs –  Red Flags

Unfortunately, there are unethical companies in every industry. The following is to help guide you to a good decision.

• There is no law in the state of Texas that requires you must hire a crime or trauma scene cleaning company following a homicide, suicide, or unattended death; although, there are disposal laws mandated by the TCEQ that must be followed. The majority of people hire a cleaning service to diminish the acute emotional stress.
• If you dial an 800, 888, or toll free number, the company may not be local. It could be a call center or an out of state company that hires subcontractors to do the job.
• If you call one company and someone from another company calls you back, they are probably not local.
• If they give you a price over the phone or email without visually looking at the scene, the price quoted is usually a minimum fee that will increase when job is started.
• If they cannot give you a firm quote with a maximum dollar amount in writing, it could be an open ended contract which could include significant additional charges that you may be responsible for.
• If they tell you that insurance will cover all charges minus the deductible, verify that with your own insurance company.
• If they give you a bid with more than a 10% range, or vague in their calculations, they are fishing for what you are willing to pay. If the bid seems too high, it probably is. Some companies grossly overbid labor hours intentionally. Be blunt and ask what is the highest total dollar amount you would be liable for, and ask about any additional fees not openly mentioned (set up fee, trip fee, supplies, ppe, estimate fee, profit and overhead, et al).
• Seek the advice and opinions of others (family, pastor, friend) in making any financial decisions when you have experienced a traumatic situation. Some companies will prey on the weak and vulnerable.

READ AND UNDERSTAND ALL CONTRACTS BEFORE SIGNING

We cannot give an accurate bid without seeing the affected area, no more than you can get an estimate over the phone for a wrecked vehicle. We hear numerous stories of families being taken advantage of by some companies. Company X does cleanup, presents overinflated bill – insurance refuses to pay all of bill (may pay portion) - family responsible for balance – family cannot pay – company X will file a lien on your property. It is our intent to help you make a wise choice and an educated decision.

Crossroads Crime and Trauma Scene Cleaning strives to be fair, honest, and ethical.

Call us now - 214-577-4551